208-947-4020 539 S. Fitness Plaza, Suite 100 | Eagle, ID 83616
We will be closed:

November 12th, 22nd & 23rd

for Veterans Day and Thanksgiving

Dealing With Difficult Residents

Click the "View PDF" to pull up information on Dealing With Difficult Residents. After you read through the PDF please scroll down the page to take the test that directly relates to the PDF. If you need to travel back to the employee portal you can click here.

Test - Dealing With Difficult Residents

  1. True
  2. True
  3. True
    1. Insomnia
    2. Depression
    3. Agitation
    4. Psychoses
    5. All of the above
  4. True
  5. True
  6. True
    1. Time outs
    2. One-on-one conversations with a staff member
    3. Giving them a task to perform
    4. Daily inspection of their rooms for food and other items
    1. Asking permission before touching them
    2. Speaking quickly and loudly to them
    3. Being firm and consistent with your actions
    4. All of the above
    5. Only a and c
  7. True
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208 Home Care | 208-947-4020 |
539 S. Fitness Plaza, Suite 100, Eagle, ID 83616