Assertiveness Training – 208 Homecare Services

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208-947-4020
1759 S. Millennium Way | Meridian, ID 83642

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Assertiveness Training

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Assertiveness Training

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Assertiveness differs from aggression because it:

a) Lowers self-esteem.

b) Builds emotional walls.

c) Builds self-esteem.

d) Uses violence to communicate a point.

A challenge to becoming assertive is:

a) Age.

b) Gender.

c) Anger.

d) All of the above.

You are more approachable to others if you:

a) Cross your arms.

b) Avert your eyes.

c) Look them in the eye and nod your head while they are speaking.

d) Stand very close to them while they are speaking.

Being objective means:

a) Looking at a situation from all angles without judging the participants.

b) Jumping to the first conclusion.

c) Becoming angry and silent.

d) Handling a potentially negative situation fairly and calmly.

Proactivity concerns:

a) Professional athletes.

b) Being able to determine where a conversation is going and diverting trouble.

c) Maintaining an exercise routine.

d) Jumping to the first conclusion.

Inclusion helps build:

a) Anger.

b) Mistrust.

c) Worthlessness.

d) Self-esteem and team growth.

Validation relates to understanding:

a) Where a conversation is going and diverting trouble.

b) How a person thinks as related to past experiences.

c) How other people feel about you.

d) Why other people do not want to be around you.

When describing how you feel, you should use:

a) Negative statements.

b) The word “you.”

c) The word “I.”

d) A shy approach.

When a resident is clearly angry, you should:

a) Walk away and ignore him or her.

b) Make sure the resident is safe and allow that person to “cool down.”

c) Express your own anger.

d) Never help the resident again.

10. You see two of your coworkers arguing in front of a resident. You should:

a) Ignore the argument.

b) Get in on the action.

c) Be proactive and gently remove either the individuals or the resident.

d) Tell your coworkers, “You are acting like babies. Shut up!”

208 Home Care | 208-947-4020 | 1759 S. Millennium Way, Meridian, ID 83642

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