Communicating with Families – 208 Homecare Services

Skip to content

208-947-4020
1759 S. Millennium Way | Meridian, ID 83642

Home
Our Services
Application
Contact Us
Employee Portal

Menu

Home
Our Services
Application
Contact Us
Employee Portal

Communicating with Families

Click the “View PDF” to pull up information on Communicating with Families. After you read through the PDF please scroll down the page to take the test that directly relates to the PDF. If you need to travel back to the employee portal you can click here.

Download Document

Communicating with Families

Name
First Last
Email
Date
MM slash DD slash YYYY
1. Conflicts with residents' families may arise because of:*
- a. Guilt
- b. Miscommunication
- c. Stress
- d. All of the above
2. To communicate an "open" attitude:*
- a. Stand with your arms folded in front of you
- b. Stand with arms at your sides
- c. Stand with hands in your pockets
- d. Always talk while seated
3. To show respect for residents and family members you should do all EXCEPT:*
- a. Maintain eye contact while speaking with them
- b. Smile and say hello
- c. Ask questions to understand their expectations
- d. Speak rudely to them
5. Which might you resolve on your own?*
- a. A family member is upset because her mother's hairbrush is missing
- b. A family member is upset because her mother was given the wrong medication
- c. A family member is upset because the nursing home is "overcharging" for medications
- d. Any of the above
6. The first step towrad conflict resolution is*
- a. Arguing about who caused the problem
- b. Avoiding the person who is upset
- c. Apologizing for the inconvenience of the problem
- d. Speaking the loudest
7. When communicating with an angry or aggressive family member you should:*
- a. Grab the person by the arm
- b. Point your finger at him or her
- c. Call the person by his or her first name
- d. Ask the person how you can help
8. Never ask family members for their suggestions to solve problems.*
- a. True
- b. False
CAPTCHA
Name
This field is for validation purposes and should be left unchanged.

208 Home Care | 208-947-4020 | 1759 S. Millennium Way, Meridian, ID 83642

Home
Our Services
Application
Contact Us
Employee Portal

Menu

Home
Our Services
Application
Contact Us
Employee Portal

© 2024 Copyright & Powered By Next Level Solutions

Translate »