Blue Cross Mandatory Training

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Blue Cross of Idaho MMCP Mandatory Training
Cultural Competency- Understanding the values, beliefs and needs associated with a client’s age, gender identity, sexual orientation, and/or racial, ethnic, or religious backgrounds. It includes competencies to ensure appropriate and culturally sensitive healthcare from people with congenital or acquired disabilities.

Cultural Awareness- Recognizing cultural factors that can shape personal and professional behavior. These factors may influence the way a patient views and presents his or her health status and responds to a plan of care. Important cultural competency skills include:

- Respecting diverse points of view
- Using appropriate methods to interact with sensitivity
- Recognizing the impact of cultural differences and other factors

Clients have the right to receive equal, quality, and effective treatment with access to healthcare, support systems and community services. This includes clients with limited ability to speak or read English, and those with diverse cultural and ethnic backgrounds. 208 Home Care will recruit and maintain a workforce that supports a culturally and linguistically diverse client population.

Blue Cross of Idaho Provider Administrative Policy for Reporting of Non-Discrimination Complaints:
providers.bcidaho.com/policies-and-procedures/hcbs/hcbs232.page

Native American Cultural Resources:
- Shoshone-Bannock Culture: sbtribes.com
- Shoshone-Paiute Tribe Culture: Shopaitribes.org
- Coeur d’Alene Tribe Culture: cdatribe-nsn.gov/culture
- Kootenai Tribe Culture: Kootenai.org
- Nez Perce Tribal Culture: nezperce.org

Hispanic Culture Resource:
- Hispanic Cultural Center of Idaho: hispanicculturalcenter.org

Civil Rights Complaint Form:
- providers.bcidaho.com/forms-and-resources/MMCP/civil-rights-complaint-form.page

To review the Idaho Department of Health and Welfare guidelines on Interpretive services, visit Healthandwelfare.idaho.gov/Providers/MedicaidProviders and select Policies, then Interpretive Services.
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